Mortgage protection protection
insurance common questions
Common & Frequently
Asked Questions
Can anyone
apply for a Hitachi Capital MPPI policy?
To be eligible for cover you must be aged 18 or over and under 65,
working in the UK for at least 16 hours per week and have been so
for previous 6 months. You must also be permanently resident in the
UK and have a residential mortgage agreement to protect.
Who are the underwriters of the
policy ?
"Hitachi Capital Insurance Europe Limited are the underwriters of
this policy. Hitachi Capital (UK) PLC is a member of the Hitachi
group of companies, one of the largest and most respected companies
trading today. Hitachi Capital was established in 1982 and has since
developed in to 6 key divisions each dedicated to a specific area of
financial services. To learn more about us, please
click here.
If I am a contract worker, am I
eligible for cover?
Provided you have been with the same employer for at least 6 months
and your contact with them has been renewed, you will be eligible
for cover under this policy.
What is the cost of cover?
The cost of the policy is dependent on a number of factors. These
include the deferred period and amount you want to be covered for.
For a quote please
click here.
How will I know when my cover
starts ?
When buying the policy you will enter a start date for when the
cover begins. The date will also be stated on your policy
certificate.
What if I want to take out joint
cover with my partner?
You can take out joint cover with your partner. You can then elect
to split the total benefit payable in the event of a claim in
relation to the amount each of you normally contributes to your
monthly payment. i.e. 50/50, 60/40 etc.
When does the cover end?
All cover under this policy ends automatically; when you retire or
reach normal retirement age; when you die; when your mortgage or
rental agreement ends; if you do not pay your monthly premium to us;
on the date which you are more than three month in arrears on your
mortgage.
If I change my mind can I cancel
this policy?
To cancel the policy you should write to the Scheme Administrator
requesting the policy is cancelled and your cover will end on the
date we receive your request. Write to Advent Solutions Management,
75-77 Cornhill, London, EC3V 3QQ.
How do I make a claim?
Simply call our claims line on 0845 241 0943 to request a claims
form.
If I am self-employed, when would
I be eligible to claim for unemployment?
If you are self employed and you choose to include unemployment
cover on your policy, your business must have ceased to trade and
you must be registered unemployed with the Department of Work and
Pensions to be eligible to claim for unemployment under this policy.
When I make a claim are there any
exclusions?
There are exclusions classed as general exclusions, unemployment
exclusions and disability exclusions. We recommend that you read all
of the exclusions before you buy the policy. For a full list please
click here.
How long can I claim for?
You can claim for up to a maximum of 12 months.
If I claim, how long will it take
for Hitachi Capital to start paying me my monthly benefit?
"This depends on the deferred period chosen.
For example you can choose either back to day one, 30 day or 60 day
deffered periods.
Back to day one - You must be off or out of work continuously for 30
days and thereafter you will receive 1/30th of the monthly benefit
for each consecutive day you are unable to attend work starting from
your day 1 of your claim.
30 day deferred period - You must be off or out of work continuously
for 60 days and thereafter you will receive 1/30th of the monthly
benefit for each consecutive day you are unable to attend work
starting from your day 31 of your claim.
60 day deffered period - You must be off or out of work continuously
for 90 days and thereafter you will receive 1/30th of the monthly
benefit for each consecutive day you are unable to attend work
starting from your day 61 of your claim."
When does the Direct Debit leave
my account ?
When you apply for the policy you will be given a choice of when
your direct debit is collected. You can either choose the 1st, 15th
or 27th of the month.
If I have a complaint, what do I
do?
If you wish to complain you should contact the scheme administrator
at Advent Solutions Management Limited, 4th Floor, 75-77 Cornhill,
London, EC3V 3QQ, or telephone 0870 774 3516.
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