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Customer Comments / Testimonial:
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About US :
Mortgage Payment Protection UK
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www. mortgage protector .co.uk is one of the trading styles
of Independent Financial Services (GB), established in 2004,
which is regulated and authorised by the Financial Services
Authority (FSA). FSA No. 300740. Consumer Credit License No.
621352. Data Protection no. Z8277628. A specialist insurance
& mortgage services company, serving customers UK wide,
and internationally. In recent years the company has diversified
into a range of specialist financial services products, Electronic
Insurance Products (i.e. Mobile Phones, PDAs, Computers, Electronic
Gadgets) and protection-based products including, Accident Sickness
& Redundancy insurance, MPPI, Medical Cash Plans, Personal
Accident and Income Replacement cover, Term Life Insurance,
Critical Illness, Death in service, Mortgage Payment Protection
Insurance, mortgages commercial and residential, specialising
in property development funding and structured corporate loans.
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We deal with clients on a nation-wide basis, and seek to
provide a quality service. This is a online only service for
www. mortgage insurances .co.uk, passing any cost savings
to you. . We are
proud to have established a consumer friendly site, which is
easy to use and fully featured. You have 30 days cancellation
period, once you have taken insurance cover you will receive
administration and full back up and queries, and claims handling
direct via DMS on behalf of insurer UK Underwriting Ltd on
behalf of Fortis Insurance Ltd.
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We are a rapidly expanding company, we ensure that business
growth is generated in the main from satisfied clients recommending
our services to friends and relatives, mainly due to our straight
forward, ethical and professional services as specialist insurance
and mortgage brokers.
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We provide speedy and efficient solutions to client needs, at
highly competitive prices, adding value to you, saving you money,
and making your money work harder. Through our buying &
negotiating power we endeavour to bring you great deals with
easy and efficient order taking.
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It may be old fashioned, but we do care, we want to empower
you to make an informed decision. With market leading insurance
products for Mortgage Payment Protection Insurance (MPPI) with
aggressively competitive premiums.
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We seek to be creative and innovators, where we seek to exceed
your expectations, in a challenging and ever evolving global
village, and seek to improve systems and procedures, to make
your purchase is convenient as possible, with quality financial
services products.
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TCF Objectives Statement :
The Directors and
Senior Management of Independent Financial Services (GB) are
committed to ensuring that the FSA principle of treating customers
fairly (TCF) is applied in all areas of our day to day business
activities. For online transactions efficencies are built into our
processing and handling of application and enquiries so we can pass
any savings to our clients and offer discounted insurance products.
In adopting the
TCF principle we recognise that fair treatment of our customers is
about adding value to the service we offer by aiming to:
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protect the interests of our customers at each stage of the
product life cycle, from promotion right through to after sales
service
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meet as best we can the unique needs of each customer by
offering a transparent, efficient and professional service, and
constantly reviewing our service to identify areas for
improvement
In practical terms for the different
areas
of our business this means:
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ensuring that promotional material is clear, compliant, jargon
free and appropriately targeted
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ensuring that sales staff (both on and off-site) have thorough
training on all products they advise on or sell, understand who
they are and aren’t suitable for, and are encouraged to
challenge product providers where they spot inconsistencies,
ambiguities or potential unfairness in the product literature or
product features
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operating sales remuneration systems which assure fairness to
the customer as well as customer satisfaction, rather than only
rewarding sales volumes
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finding ways to encourage non sales staff to implement TCF in
their day to day business activities
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keeping detailed records of customer instructions and
profile/attitude to risk, and of the advice and options given
before, during and after a sale – to help ensure we treat
customers fairly and can deal with any complaints that may arise
swiftly and fairly
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encouraging after sales contact with clients where appropriate
to correct or improve on the service already offered
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ensuring that customer complaints are assessed fairly, promptly
and impartially, and in line with FSA deadlines and rules
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encouraging staff to recommend improvements to service following
customer complaints – and monitoring the outcome
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ensuring that staff are kept up to date with relevant training
in relation to competence, data protection and other matters
directly affecting the quality of service offered to customers
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offering regular training in the principle of TCF at all levels
of the business
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regularly monitoring and reporting on all of the above TCF
activities as part of the company’s monthly statistics/MI, in
order to assess TCF performance across the business and
recommend changes where appropriate
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ensuring that TCF values, which are set and communicated by
Senior Management, are supported by all staff and understood in
the same way
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